Support

Contact support

Support email: 776797738@qq.com

Support hours: Monday-Friday, 09:00-18:00 China Standard Time (UTC+8); email response within 2 business days / 周一至周五 09:00-18:00（北京时间），邮件在两个工作日内回复

Include the shop domain, case reference, time of occurrence, and reproducible steps. Do not email full card numbers, passwords, TOTP recovery codes, or unnecessary customer sensitive data.

Supported issues

• Installation, permissions, synchronization, evidence collection, billing, team security, and data requests.
• Severe security incidents and broad service outages receive priority.
• We cannot decide disputes for banks, payment networks, or Shopify and do not provide legal advice.

Response targets

Support hours are Monday-Friday, 09:00-18:00 China Standard Time (UTC+8); email response within 2 business days / 周一至周五 09:00-18:00（北京时间），邮件在两个工作日内回复. We normally respond to email within two business days; serious security incidents and broad service outages receive priority. This target is not a 24/7 support commitment or a guaranteed resolution time.